Terms & Conditions

3.1Booking Confirmation

All bookings must be confirmed via our official channels: telephone (+65 8899 8186), WhatsApp, email ([email protected]), or our website. A booking is confirmed only upon receipt of written confirmation from Primolane Limousine.

3.2Advance Booking

We recommend booking at least 24 hours in advance to ensure vehicle availability. Last-minute bookings are subject to availability and may incur additional charges.

3.3Booking Information

Clients must provide accurate pickup location, destination, date, time, number of passengers, and any special requirements at the time of booking. Incorrect or incomplete information may result in service delays or cancellations.

3.4Flight Information

For airport transfers, clients must provide flight details (airline, flight number, and arrival/departure time). Our team monitors flight statuses to adjust pickup times accordingly.

3.5On-Demand Requests

For all on-demand booking requests, please allow a minimum of 1.5 hours for us to assign a driver and prepare the vehicle. Immediate bookings may not always be possible and are subject to vehicle and chauffeur availability. An on-demand charge of SGD 10 per trip applies to last-minute bookings.

4.1Quotations

All prices quoted are in Singapore Dollars (SGD) and are based on the information provided at the time of booking. Final pricing will be confirmed upon booking confirmation.

4.2Surcharges & Additional Fees

The following surcharges and additional fees apply:

• Midnight Surcharge (2300hrs to 0659hrs): SGD 15 base charge
• Midnight Hourly Surcharge (Disposal Service Only): SGD 15 per hour
• Additional Waiting Time: SGD 15 per 15-minute block
• Additional Pickup/Dropoff (within 5km): SGD 15
• Additional Pickup/Dropoff (above 5km): SGD 20
• Additional Pickup/Dropoff (above 10km): 1x Transfer fare
• Child Seat: SGD 15 per seat
• On-Demand Request: SGD 10 per trip
• Hourly Disposal Time Extension: Excess of 15 minutes will add another full hour to the total time
• Toll fees, ERP charges, and parking fees (as incurred)
• Peak period and public holiday surcharges (as applicable)

4.3Payment Methods

We accept payment via cash, major credit cards, bank transfer, and corporate accounts. Full payment or a deposit may be required at the time of booking depending on the service type.

5.1Grace Periods

The following complimentary waiting times are provided:

• Airport Transfer (Arrival): 60 minutes from actual flight landing time
• Airport Transfer (Departure): 15 minutes from scheduled pickup time
• All other services: 15 minutes from scheduled pickup time

5.2Additional Waiting Time Charges

After the initial grace period expires, chargeable waiting time applies in increments of 15 minutes, priced at SGD 15 per block. Please note that once the second block of waiting time begins, the service will be converted to a minimum 2-hour disposal service, and pricing will be adjusted accordingly.

5.3Notification

Our chauffeur will notify you when the grace period is approaching expiration. Clients are responsible for all waiting time charges incurred beyond the complimentary period.

6.1Cancellation by Client

The following cancellation and refund terms apply based on the time of cancellation before the scheduled service commencement:

• Full Refund: Cancellations made 48 hours or more before the scheduled pickup time
• Partial (50%) Refund: Cancellations made less than 48 hours but more than 24 hours before pickup
• No Refund: Cancellations made less than 24 hours before the scheduled pickup time
• No Show: Clients who fail to show up without prior notification will be charged the full fare with no refund

6.2Cancellation by Primolane

In the unlikely event that we must cancel a booking due to unforeseen circumstances, we will notify you as soon as possible and offer an alternative vehicle, reschedule the service, or provide a full refund.

6.3Modifications

Booking modifications are subject to availability. Changes to pickup time, location, or service type should be communicated at least 6 hours before the scheduled service.

8.1Luggage Capacity

Each vehicle has specific luggage capacity limits. Please inform us of your luggage requirements at the time of booking to ensure appropriate vehicle selection.

8.2Lost Items

Primolane Limousine is not responsible for items left in our vehicles. However, we will make reasonable efforts to locate and return lost items. A handling fee may apply for the return of lost property.

8.3Prohibited Items

Hazardous materials, illegal substances, and items that may damage the vehicle or pose a risk to safety are strictly prohibited.

9.1Insurance Coverage

All our vehicles are comprehensively insured in accordance with Singapore law. Passengers are covered under our motor vehicle insurance policy during transit.

9.2Limitation of Liability

While we strive to provide punctual and reliable service, Primolane Limousine shall not be liable for delays caused by traffic conditions, road closures, accidents, weather conditions, or other circumstances beyond our reasonable control. Our liability for any claim arising from our services is limited to the total amount paid for that specific booking.

9.3Vehicle Damage

Clients shall be responsible for any damage to the vehicle interior caused by them or their guests during the service period. Cleaning fees will apply for soiling of the vehicle.